Scalable CX Delivery from 16 Cities Across India  

Why Startek India?

With over 24,000 employees across Gurgaon, Noida, Bangalore, Hyderabad, Mumbai, Lucknow and more, Startek India delivers multilingual, omnichannel customer experience solutions for global and domestic markets — backed by deep vertical expertise and AI innovation.

For global and India-to-India CX

across Tier 1, 2 & 3 cities

Voice, digital, back office & automation

Employee satisfaction score

Indian + international

BFSI, retail, ecommerce, healthcare, tech

Startek India combines the scale of a Tier 1 provider with the cultural nuance and linguistic flexibility of a Tier 3 partner.

Startek Leadership Team

Nationwide Delivery Network

Our Services from India

Industries We Serve

India to-India Market Leadership

20+ Indian languages supported

Voice, chat, SMS + social listening for regional consumers

Programs designed for:

• Food delivery apps
• India fintechs
• D2C ecommerce
• Tier 2 & 3 regional utilities
• Government and semi-public sector CX

We meet Indian consumers in their language, channel, and cultural context — while delivering Tier 1 enterprise standards.

Startek India

Measurable Outcomes

KPI

Startek India Performance

CSAT

▲ 20–30%

AHT

▼ 25–40%

SLA Adherence

>98%

ESAT

▲ 89%

Languages Supported

20+

Delivery Cities

16+

Compliance, Tech & Scalability

Recognition & Responsibility

Great Place to Work® – India

Diversity & Inclusion Employer (NHRDN)

10,000+ employees trained via Elevate program

CSR initiatives

Blood drives, orphanage support, literacy, environmental drives

Let’s Build Your CX Future from India

Whether you’re serving global customers or scaling for domestic reach, Startek India offers the infrastructure, insight and AI-powered empathy to make it work—anywhere, anytime.

Scalable CX Delivery from 16 Cities Across India

Why Startek India?

20+ years of BPO leadership

24,000+ employees

16 cities

89% ESAT

20+ languages supported

Global + domestic brands

Startek Leadership Team

Nationwide Delivery Network

Gurgaon (HQ)

13 training rooms | BFSI, ecommerce

Noida

Food delivery, multilingual CX

Bangalore

Tier 1–3 tech support

Kolkata

Retention, escalation

Lucknow

Multilingual, India-to-India BPO

Hyderabad, Mumbai, Bhopal, Chandigarh, Nagpur, Indore, Siliguri, Varanasi

Our Services from India

Voice & Chat CX (Domestic + Offshore)

AI-Driven Agent Assist & Co-Pilots

Multilingual Customer Support

Back Office & Knowledge Process Outsourcing

Smart IVR, Chatbots & Self-Service

WFM-as-a-Service

CX Analytics + Predictive Journey Mapping

Tech Helpdesk (Tier 1–3)

Industries We Serve

Banking & Financial Services

Retail & eCommerce

Retail & E-commerce

Healthcare & Insurance

Travel & Hospitality

EdTech, Logistics, Food Delivery, Fintech

India to-India Market Leadership

20+ Indian languages supported

Voice, chat, SMS + social listening for regional consumers

Programs designed for:

Startek India

Measurable Outcomes

KPI

Startek India Performance

CSAT

▲ 20–30%

AHT

▼ 25–40%

SLA Adherence

>98%

ESAT

▲ 89%

Languages Supported

20+

Delivery Cities

16+

Compliance, Tech & Scalability

Recognition & Responsibility

Great Place to Work® – India

Diversity & Inclusion Employer (NHRDN)

10,000+ employees trained via Elevate program

CSR initiatives

About Us

Solutions

AI-Powered Solutions

Industries

Contact us

Useful links

Scalable CX Delivery from 16 Cities Across India  

20+ languages supported 

Global + domestic brands 

EdTech, Logistics, Food Delivery,
Fintech